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Customer Service Solutions

We are there when you need us.

Efficient and environmentally friendly

We are at home throughout the world. Our service staff are at our customers' side with their know-how and commitment in more than 50 countries worldwide. Needless to say, our customers' needs and requirements are at the center of everything. But our advice also benefits the environment: We not only offer energy-efficient products and advice in planning new, environmentally friendly plants, our efficiency analyses also contribute to optimizing the efficiency and ecological impact of existing firing plants.

Flexible and reliable

Just like our burner systems, our service is flexible, expert, innovative and of the highest quality. We offer support with everything from advice on plants to product selection and production, through to deliveries and additional services.  Service callouts, repairs and genuine spare parts are also part of the practical assistance we offer our customers. Backed by extensive maintenance, repair and logistics capacities, we ensure fault free operation of firing plants even after installation and commissioning on site.

In everything we do, we always consider the overall plant, so that we can identify the optimum solutions. Worldwide and around the clock. At any time, our customers can choose the exact part they require for their specific needs from our range of services.

In concrete terms that means:

  • The only worldwide marine service network
  • Assembly, commissioning and maintenance service
  • 24-hour hotline
  • advice on energy efficiency, modernization, upgrade
  • Training in Bremen and at customer location

High customer satisfaction is also ensures by our qualified service personnel trained on the basis of the SAACKE product portfolio. But they are also familiar with the service and maintenance of other common brands. Our international staff on every continent undergo regular training – locally, in Bremen and using our multimedia training center. And by the way: The customers' personnel can also be trained by our specialists.

And since our systems are renowned for their extremely long service life, our spare parts are also available for decades.


SAACKE service – worldwide, competent, original.